Aquracy LLC: Do it once. Do it with accuracy.  
            
Customer Survey Form 
Please fill out this form so we can begin the process of creating a solution to fit your specific needs. 
This form will be sent to Aquracy, LLC when you click on the "Submit" button at the bottom of the form. 
All fields marked with a * are required.


Section 1: General Organization Information

Organization Name

*

Contact Name

*

Email Address

*

Business Description
(Ex. Organization type, industry, Market segment)

Address

*

City

State

Zip Code

Phone Number

*

Ext.

Fax Number


Ext.

Are you currently using a Payment (Remittance) Processing System?
(If Yes, please provide hardware model and software supplier)

Hardware model

Software supplier

Do you currently use a lockbox provider?
(If Yes, please provide costs of the lockbox provider)

 Cost $      Per 

Decision Date

Section 2: Payment (Remittance) Processing Information

Please provide information about the volume of checks & associated documents you receive

Number of transactions per month

Note: A transaction is an individual payment.  It consists of a set of distinct coupon(s) and/or check(s).

Average transactions per day

Peak transactions per day

Is volume growing?

 

Provide monthly growth percent:

  %

 

Average number of transactions per hour your organization processes

How many different types of remittance documents do you use?

      I have more than five different remittance documents.

Note: Different remittance types typically use separate coupons or have different scan line definitions.


Please provide the hours and/or people per day required to perform the following tasks.
 

Note: Not all tasks will be performed by your organization

Task                       

Hours/Day People/Day

Mail opening and sorting

Data Entry

Endorsing checks (hand stamp)

Balancing deposits

Encoding checks on transport

Microfilming / Imaging

   

Identifying exceptions

Creating deposit reports

Copying checks

Other: 

Total Number of People

Productive Hours per Day

Are all your checks deposited every day?

How much does your bank charge for a deposit?

$

What do you use for your accounting / back end / host system?


Section 3: Remittance Document Details

Document 1

Please provide the percentage mix of transactions for this remittance document

Transaction Type

Percentage Mix

 

Singles (one coupon and one check)

%

Check Only (no coupon)

%

Multiples (one or more coupons and one or more checks)

%

 

Coupon Only (no check)

%

 

Check & List (check only with a list of associated accounts)

%

 

Other: 

%

 

Average transactions per day for these remittances


Please provide data about the coupon's scan line

Note: The scan line consists of a printed line of data that identifies information about the remittance

Does the coupon have a scan line?

What is the scan line font?

Please describe the fields that make up the scan line or the fields that should be on the scan line of a new coupon
Field Name          Field Length        Data Type
(A alpha / N numeric)


Please describe specific rules, field validations, additional data entry, special functions etc needed to process these remittance documents.